The Power of Relationships in Environmental and Energy Industries

 

Interdependent Industries: Environmental Services and Oil and Gas

Environmental Service providers and their Oil and Gas clients rely on exchanging information with each other to stay on target and in control of fieldwork projects.

For the Environmental industry, volatile season-over-season profitability highlights the importance of nurturing client relationships to establish a more predictable revenue pattern and prevent losses. The problem for environmental service providers is trust and confidence are built slowly, and often between the client and only one or two key personnel. Client dissatisfaction or staff turnover can be devastating.

Meanwhile, Oil and Gas companies are left in the dark every time an unforeseen setback interrupts project progress. Communication delays can result in teams waiting in the field with the meter running, unable to complete work. Errors, omissions and duplication of effort are frequent problems when inappropriate or out of date technology is used to manage projects.

Relationship Boons and Barriers

That good relationships are essential to any business is well known, and it is especially true in the environmental services industry.  But opaque processes involving a runaround for project status information or all too common and frustrating back-and-forth communications don’t build the trust and confidence of energy clients that environmental firms require for better financial performance. Clients have different needs with one important exception, they all need project transparency, timely access to project updates and clear and concise communications.

Too often, client information requests have project managers working at cross-purposes.

A New Way

A new way is needed: one that can meet the demands of real world projects, how they move, change and evolve in challenging physical environments. Collaboration technology has revolutionized the logistics and emergency response industries (among others) and it is finally being adapted to the needs of environmental services and other fieldwork industries.

The Right Tools for the Job

There is a new category of tool called Project Relationship Management (PRM) software, and early-adopters are already realizing results from its use. Arkit is the leading PRM software developer. With PRM in place, clients, executive and managers can see who is doing what, when and where without having to call or email anyone or wait hours for a response. In PRM software, distributing data is taken care of by the software, on–demand. Now everyone across the service provider organization and out across the extended stakeholder ecosystem including partners, suppliers, government regulators and, most importantly, clients have access to essential project information directly and without delay. This simplifies the workday for all involved in a fieldwork project. Transparency builds trust and confidence between the client and the service provider organization as a whole. Once a client gets a taste of information transparency on-demand and in a manner designed especially for them, they will never want to go back.

When the software helping you to manage a project is also capable of building and maintaining client relationships, environmental service companies gain an important competitive advantage. They achieve growth by providing a higher level of service, reducing unproductive activities, and lowering the potential negative impact of turnover. Oil and Gas companies receive better service from contractors, save time  through standardized reporting and remain in control of projects.  Transparency and access to information are the new dynamic drivers of project success. Arkit is leading the way.

 




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